Shipping and Returns

At Quantum System Teknoloji A.Ş., customer satisfaction is our priority. The return procedures for exercising the right of withdrawal under the distance sales agreement and applicable legislation are explained below.

Returning a Product Under the Right of Withdrawal

For a product to be accepted for return under the right of withdrawal, all of the following conditions must be met:

• The product must be in its original box, with its packaging intact and undamaged;
• All accompanying accessories must be returned in full;
• For promotional or campaign products, all products must be returned together;
• The original invoice, or a return invoice for business purchases, and a return form signed by the BUYER must be provided.

Credit Card Refunds: For purchases made in instalments by credit card, the full amount is paid to the bank once the return is approved. Your bank credits the refund to your card in instalments according to the number of instalments selected when the order was placed.

Bank Transfer/EFT Refunds: For purchases paid by bank transfer or EFT, the refund is made to the IBAN you provide once the return is approved.

Returns That Cannot Be Accepted

The right of withdrawal and product returns are not accepted in the following cases:

• Software, programs or computer consumables whose packaging has been opened;
• Products made to order or customised at the customer's request;
• Special products whose production has begun following individual or corporate approval;
• Electronic products on which any of the following actions has been carried out:
  • A SIM card has been inserted;
  • The product has been connected to the internet through Wi-Fi or a mobile network;
  • Installation or activation has been performed;
  • A user account has been created;
  • Consumables have been used;
  • Protective tape or security labels have been removed.

If any of these circumstances applies, the product is considered used and the return will not be approved.

Quantum System Teknoloji A.Ş. takes all necessary technical and organisational measures to handle returns quickly and transparently. Please contact our customer service team with any questions.